Do I have to pay for delivery?

Delivery cost are calculated at the time of ordering and included in  the total price you pay. From time to time we may experience an increased demand for online orders which causes delays with shipping, please allow extra time for delivery during this busy period. We thank you for your patience.

How long will my order take to get to me?

We will dispatch orders Monday to Friday assuming all items are in stock. If we do not have the item in stock it will be placed on back order. Please allow 5 to 10 business days for delivery. Delivery times are an estimate only.

Has my parcel been picked up?

There’s no need to worry if you haven’t received a tracking update for your parcel just yet – the tracking page can take up to 24 hours to update.

By accessing the website: www.sendle.com there will be easy step by step processes to follow to keep you up to date. You can keep an eye on your tracking page for real-time updates by heading to https://try.sendle.com/tracking and enter the 6-character reference number (eg: S3NDL3) if the sender has given you this info.

What does left with agent mean?

When you’re sending or receiving a parcel, sometimes your tracking page will show ‘Left with agent’ when the parcel couldn’t be delivered.

It could be because the road was closed, the driver couldn’t access the property, it was unsafe to leave the parcel unattended or no one was home to sign for it.

‘Left with agent’ simply means the driver took it to a collection point close to the receiver’s delivery address.

The driver usually leaves a card with instructions for collection. You can find more information about this here.

What happens if I can't find the card?

When you’re sending or receiving a parcel, sometimes your tracking page will show ‘Left with agent’ when the parcel couldn’t be delivered.

It could be because the road was closed, the driver couldn’t access the property, it was unsafe to leave the parcel unattended or no one was home to sign for it.

‘Left with agent’ simply means the driver took it to a collection point close to the receiver’s delivery address.

The driver usually leaves a card with instructions for collection. You can find more information about this here.

How do I track the parcel?

When you’re sending or receiving a parcel, sometimes your tracking page will show ‘Left with agent’ when the parcel couldn’t be delivered.

It could be because the road was closed, the driver couldn’t access the property, it was unsafe to leave the parcel unattended or no one was home to sign for it.

‘Left with agent’ simply means the driver took it to a collection point close to the receiver’s delivery address.

The driver usually leaves a card with instructions for collection. You can find more information about this here.

How do I change my address?

Please note that once your order has been dispatched we are unable to alter the address details. Please contact us soon as possible and click onto www.sendle.com to discuss your redirection.

Can anyone else obtain my credit card information?

No, we use a secure site endorsed with the GeoTrust Certificate. This uses the latest encryption methods to ensure security of payment.

We do not see your credit card details when ordering online, with all transactions performed by the banking institutions.

We do not store any credit card details under any circumstances.

Is my order confidential?

All information collected by us is strictly confidential.

We do not provide this information to any other party for any purposes.

Our staff are legally bound by conditions of employment to the confidentiality of your order and personal details.

How do I cancel an order?

When your order is placed, you will have a 1 hour time frame to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.

After a 1 hour period products are unable to be refunded or returned.

Can I exchange products I have ordered?

When your order is placed, you will have a 1 hour time frame to manually cancel your order by logging into your account and requesting this through the ‘cancel’ button beside that particular order number.

After a 1 hour period products are unable to be refunded or returned.

Why have I been initially charged for a product that you could not supply?

In some cases, a product may be sold out and not updated on our system. supplier issues or suppliers may discontinue stock of a product. We are not always informed until after an order has been placed. We are currently developing new systems to limit this problem. In these rare cases a full refund is given via the payment method used when placing your order.

We are here to build long lasting relationships and a facility service you can trust.

Can I order over the phone?

No, all orders are through our online shop on our website. Click onto Online Shop